Help Questions FAQ
Help Questions FAQ
1. KLAPP skin care products
Where KLAPP skin care products made ?
Made in Germany
In the laboratories in Hessisch-Lichtenau, our cosmetic products with “Made in Germany” are developed by our teams under the highest quality standards and science-based innovations developed by our teams.
Is KLAPP a clean beauty brand?
Clean and vegan beauty
Clean Beauty is on everyone’s lips. But what does that mean exactly? KLAPP Skin Care Science stands for “pure cosmetics”, i.e. cosmetics that do not contain any critically questioned ingredients. It also contains up to 98% of natural ingredients.
2. Customer account in the KLAPP skin care online shop
How can I create a customer account?
You can register quickly and easily in the “ Registration” area. Enter the required data and
confirm your information.
Do I have to create a customer account in order to be able to order in the KLAPP skin care online shop?
A customer account is not required to place an order in the KLAPP skin care online shop.
Alternatively, you can place your order as a guest.
How can I edit my personal data?
In the ” My Account ” area under the “Information” tab, you can edit and adjust your personal
data at any time.
I forgot my password, how can I log in now?
In the login area you can request a new password under ” Forgot your password” . Simply follow
the instructions in the email you will receive afterwards.
3. Orders
How long are the delivery times and how much does delivery cost?
We ship our packages with USPS, UPS. Standard shipping usually takes 3-5 working days after
receipt of order. Delivery costs $4.99 order $50 up shipping free.
What payment methods are available to me?
You can pay for your orders by credit card, paypal. For more detailed information about the
payment options offered, please visit the Payment Methods page .
How can I check the status of my order?
As soon as your order has been shipped, you will receive a shipping confirmation. You can use
the link contained there to track the status of your order at any time.
How can I change or cancel an order?
Since we usually guarantee quick processing and compilation of your order after receipt of the
order, orders can usually no longer be canceled after receipt.
4. Returns
How can I return my order?
After each order you have a 10-day right of cancellation. Please ensure that the item you are
returning is unopened and in any original packaging and the retail seal is not broken.
How do I get my money back for returned orders?
As soon as we have received your return, it will be registered in our system. The refund will then
be made using your chosen payment method. This can take up to 3-5 days show on your account.
How do I know if my order has been received?
After successful order processing, you will receive an order confirmation by e-mail. In this email you will find all important information about your order.
5. Security Issues
Access to the website does not work properly. What can I do?
Your browser settings may prevent access to our website. Please check the security
restrictions. If it still doesn’t work, please contact our customer service. Our “ contact page ” is
available to you for this purpose.
Is my personal data protected?
All your data will be treated as strictly confidential. We only use the information internally for
the purpose of order processing and shipping. Your data will not be passed on to third parties for
advertising purposes.
In the FAQ (Frequently Asked Questions) section you will find answers to frequently asked questions from the following areas:
1. KLAPP Cosmetics care products
2. Customer account in the KLAPP Cosmetics online shop
3. orders
4. returns
5. security questions
1. KLAPP Cosmetics care
products
1.1. Can I buy KLAPP Cosmetics items?
In addition to our online shop, you have the option of purchasing the products in leading beauty
salons. You can also use our “ studio finder” to find nearby cosmetics studios and institutes.
1.2. Which KLAPP Cosmetics product is right for me?
With the help of our ” product advisor ” you have the opportunity to find suitable products for
you. When selecting the products, pay attention to possible allergies and intolerances on your
part. The leading cosmetic studios and institutes in your area can also carry out professional skin
analyzes and recommend the right products for you.
1.3. How do I use the KLAPP Cosmetics products correctly?
You will find an application description for each product in the information. If you have any
further questions, we recommend that you consult a beautician.
2. Customer account in the
KLAPP Cosmetics online
shop
2.1. How can I create a customer account?
You can register quickly and easily in the “ Registration ” area. Enter the required data and
confirm your information.
2.2. Do I have to create a customer account in order to be able to order in the KLAPP Cosmetics online shop?
A customer account is not required to place an order in the KLAPP Cosmetics online shop.
Alternatively, you can place your order as a guest.
2.3. How can I edit my personal data?
In the ” My Account ” area under the “Information” tab, you can edit and adjust your personal
data at any time.
2.4. I forgot my password, how can I log in now?
In the login area you can request a new password under ” Forgot your password” . Simply
follow the instructions in the email you will receive afterwards.
3. Orders
3.1. How can I place an online order?
Place the desired items in the shopping cart. Then go to your shopping cart and click on
“Complete order”. Follow the order processing instructions and select a payment method.
3.2. Can I also have my items delivered abroad?
For legal reasons, the delivery of our articles is only permitted to Germany and Austria.
3.4. How long are the delivery times and how much does delivery cost?
We ship our packages with DHL. Standard shipping usually takes 1-3 working days after receipt of order. Delivery costs €2.99.
Orders of 39€ or more are free of charge.
3.5. What payment methods are available to me?
You can pay for your orders by credit card, PayPal or on account. For more detailed information
about the payment options offered, please visit the Payment Methods page .
3.6. How can I check the status of my order?
As soon as your order has been shipped, you will receive a shipping confirmation from
DHL. You can use the link contained there to track the status of your order at any time.
3.7. How can I change or cancel an order?
Since we usually guarantee quick processing and compilation of your order after receipt of the
order, orders can usually no longer be canceled after receipt.
4. Returns
4.1. How can I return my order?
You have an overview of your orders in the ” My Account ” area. After each order you have a
14-day right of cancellation. You can make use of this by registering a return for the
corresponding order. The documents will then be sent to you by email. If you have placed a
guest order, you can initiate the process from the guest order tracking page.
4.2. How do I get my money back for returned orders?
As soon as we have received your return, it will be registered in our system. The refund will then
be made using your chosen payment method. This can take up to 30 days.
4.3. How do I know if my order has been received?
After successful order processing, you will receive an order confirmation by e-mail. In this email you will find all important information about your order.
5. Security Issues
5.1. Access to the website does not work properly. What can I do?
Your browser settings may prevent access to our website. Please check the security
restrictions. If it still doesn’t work, please contact our customer service. Our “ contact page ” is
available to you for this purpose.
5.2. Is my personal data protected?
All your data will be treated as strictly confidential. We only use the information internally for
the purpose of order processing and shipping. Your data will not be passed on to third parties for
advertising purposes.
In the FAQ (Frequently Asked Questions) section you will find answers to frequently asked
questions from the following areas:
1. KLAPP Cosmetics care products
2. Customer account in the KLAPP Cosmetics online shop
3. orders
4. returns
5. security questions
1. KLAPP Cosmetics care
products
1.1. Can I buy KLAPP Cosmetics items?
In addition to our online shop, you have the option of purchasing the products in leading beauty
salons. You can also use our “ studio finder” to find nearby cosmetics studios and institutes.
1.2. Which KLAPP Cosmetics product is right for me?
With the help of our ” product advisor ” you have the opportunity to find suitable products for
you. When selecting the products, pay attention to possible allergies and intolerances on your
part. The leading cosmetic studios and institutes in your area can also carry out professional skin
analyzes and recommend the right products for you.
1.3. How do I use the KLAPP Cosmetics products correctly?
You will find an application description for each product in the information. If you have any
further questions, we recommend that you consult a beautician.
2. Customer account in the
KLAPP Cosmetics online
shop
2.1. How can I create a customer account?
You can register quickly and easily in the “ Registration ” area. Enter the required data and
confirm your information.
2.2. Do I have to create a customer account in order to be able to order in the KLAPP Cosmetics online shop?
A customer account is not required to place an order in the KLAPP Cosmetics online shop.
Alternatively, you can place your order as a guest.
2.3. How can I edit my personal data?
In the ” My Account ” area under the “Information” tab, you can edit and adjust your personal
data at any time
2.4. I forgot my password, how can I log in now?
In the login area you can request a new password under ” Forgot your password” . Simply
follow the instructions in the email you will receive afterwards.
3. Orders
3.1. How can I place an online order?
Place the desired items in the shopping cart. Then go to your shopping cart and click on
“Complete order”. Follow the order processing instructions and select a payment method.
3.2. Can I also have my items delivered abroad?
For legal reasons, the delivery of our articles is only permitted to Germany and Austria.
3.4. How long are the delivery times and how much does delivery cost?
We ship our packages with DHL. Standard shipping usually takes 1-3 working days after receipt
of order. Delivery costs €2.99.
Orders of 39€ or more are free of charge.
3.5. What payment methods are available to me?
You can pay for your orders by credit card, PayPal or on account. For more detailed information
about the payment options offered, please visit the Payment Methods page .
3.6. How can I check the status of my order?
As soon as your order has been shipped, you will receive a shipping confirmation from
DHL. You can use the link contained there to track the status of your order at any time.
3.7. How can I change or cancel an order?
Since we usually guarantee quick processing and compilation of your order after receipt of the
order, orders can usually no longer be canceled after receipt.
4. Returns
4.1. How can I return my order?
You have an overview of your orders in the ” My Account ” area. After each order you have a
14-day right of cancellation. You can make use of this by registering a return for the
corresponding order. The documents will then be sent to you by email. If you have placed a
guest order, you can initiate the process from the guest order tracking page.
4.2. How do I get my money back for returned orders?
As soon as we have received your return, it will be registered in our system. The refund will then
be made using your chosen payment method. This can take up to 30 days.
4.3. How do I know if my order has been received?
After successful order processing, you will receive an order confirmation by e-mail. In this email you will find all important information about your order.
5. Security Issues
5.1. Access to the website does not work properly. What can I do?
Your browser settings may prevent access to our website. Please check the security
restrictions. If it still doesn’t work, please contact our customer service. Our “ contact page ” is
available to you for this purpose.
5.2. Is my personal data protected?
All your data will be treated as strictly confidential. We only use the information internally for
the purpose of order processing and shipping. Your data will not be passed on to third parties for
advertising purposes.